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"Fast, caring service."

About: Royal Bolton Hospital / Accident and emergency

(as a relative),

Visit to local a and e with mum, fast caring service and nothing too much trouble. Slight tarnish on the visit was whilst waiting for a taxi in the main entrance this afternoon reception staff taking selfies and sat on mobile phones. All for a good picture but as the first port of call and first impression for some I thought a little inappropriate and unprofessional.

More about:


Response from Bolton NHS Foundation Trust

Thank you for your feedback. I'm pleased to hear the clinical care you received was good. I have raised the concern about the professionalism of the reception staff with the appropriate manager - thank you. Best wishes

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful