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"Lovely professional staff and excellent care..."

About: Salford Royal / Accident and emergency

I arrived at A&E enduring a very frightening SVT attack. I was called in to the nurses room ,who I must say initially treated me like a time waster, I had my BP and heart rate checked and then the nurses attitude changed as she realised I really wasn’t well and my heart beating 3 times as fast as it should! She called through to resus where I was instantly wheeled to and put in a cubicle. A very nice junior dr greeted me and and reassured me that I would get the treatment I needed. All the staff were professional, caring and reassuring. I had to have a really nasty drug injected into my vein to slow my heart down called adenosine. I was absolutely terrified and started to have a panic attack. The doctors and nurses made me feel more relaxed and really took care of me throughout one of the most scariest times of my life. I arrived at resus at 11 pm and only left at 5am and throughout this time the staff worked hard, remained smiley and focused

I could not thank them enough for taking care of me that night.

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Responses

Response from Salford Royal 5 years ago
Salford Royal
Submitted on 10/07/2018 at 15:06
Published on nhs.uk at 16:06


Dear Anonymous

Thank you so much for taking the time to tell us about the good service that you're receiving from our team to help with your condition. You are indeed right, a pleasant manner, and being put at your ease is what the caring profession and our NHS is all about.

We will pass on your comments to the team who will be delighted to receive your feedback.

Thank you!

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