"The first issue we are to experience."

In the past two years we have been patients here, it has been rare to experience mistreatment, the doctors and nurses are terrific and could not have done more to help my family over the years. However, my young brother has recently fallen ill with difficulty breathing which has caused him time off school, he is struggling, and because of this we have become more regular at the surgery. As a result of another coughing fit, causing my brother to vomit violently, my mum rang the doctors asking for a call back, resulting in her being rudely asked by the receptionist ‘what is the issue today?’, in an extremely sarcastic tone, implying that she was wasting her time. As a result, my mum has been nervous to ring again in fear she is causing irritation to the people there. The doctor has been amazing, and reassured my mum that she is not wasting their time and has done everything he can to help, yet unfortunately a staff member having a bad day has left my mum in fear of ringing again. I would recommend this surgery to anybody, yet would recommend that reception staff, if reading, realise that not everybody is there to cause upset, just express genuine concerns about their son, who is struggling more everyday. As my mum is now nervous about ringing again, we will continue to use this surgery due to the amazing quality of the doctors and nurses, in hope this doesn’t happen again as we hadn’t experienced anything like this until now, yet if this were to happen again we would be leaving, as making someone feel guilty of ringing is surely the opposite of what such a wonderful place is trying to promote. Minus this, we have experienced excellent care and the doctor is doing everything he can to help, just like the other doctors who helped me last year.