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Tea, biscuits and detailed report were 'icing on the cake'

Posted By grumpsie

"Tea, biscuits and detailed report were 'icing on the cake'"

About: Wycombe Hospital

(as the patient),

On arrival at the High Wycombe Hospital I was put off by the ugly building, and climbing the stairs to the 'First Floor' without any directions endoscopy department-but after wandering around, where I now know I should not have been (Upper Ground Floor!) , I was gathered up by a very pleasant nurse who escorted me up to the First Floor - where I would have been taken had I used the lift from the Ground Floor.

However from the moment of arrival at the Endoscopy Reception everything was warm, caring and very professional.

 I wish to thank Dr Helmer and all the nurses who showed great compassion and care in my Gastroscopy investigation. The tea, biscuits and detailed report of the findings were 'icing on the cake'.

Well done Bucks NHS

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Responses

Response from Buckinghamshire Healthcare NHS Trust 5 years ago
Buckinghamshire Healthcare NHS Trust

Submitted on 26/07/2018 at 14:25
Published on Care Opinion at 16:14

Dear patient

Your views really matter to us, thank you for taking the time to provide valuable feedback. And also thank you for your lovely words regarding your experience at the endoscopy department in Wycombe Hospital, especially for Dr Helmer and all the nurses.

We strive to put our patients first and to ensure they are offered safe and compassionate care. It is therefore always rewarding to receive such feedback and to hear of how well staff across our services have worked together to ensure our patients are treated with compassion, dignity and respect. We will ensure that your thanks are passed on to all the areas involved.

Kind regards

Patient Advice & Liaison Service (BHT)

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