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Dispicable service

Story from nhs.uk

"Dispicable service"

About: Ealing Hospital / Dermatology

Have been waiting over 9 weeks for results of a severely displastic mole, was called in to receive the results 3 weeks ago and after waiting an hour a nurse called me in to say I’d be wrongly informed to come in and was immediately sent home!

Chase secretary at least three times a week with promises of calls back and I still haven’t heard anything back, it’s peoples lives they’re dealing with ! To not hear either way after a cancer scare is absolutely disgusting!

Total incompetencey and failure we see yet again!

Will try and phone again today for the fourth time this week !! 9 weeks and counting since my excision !!!

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Responses

Response from Sue Fenwick Elliott, Head of Patient Experience, London North West University Healthcare NHS Trust 5 years ago
Sue Fenwick Elliott
Head of Patient Experience,
London North West University Healthcare NHS Trust

Submitted on 21/06/2018 at 12:41
Published on Care Opinion at 14:57

Thank you for this very helpful if disturbing feedback, I am glad you took the time to share it. I am very sorry to hear that it has been so difficult to obtain your results.

I wonder if you would mind contacting the PALS team so that we can understand more about your experience. You can contact them on 020 8967 5653 or LNWH-tr.PALS@nhs.net

We cannot identify you from your post and I would like us to investigate this properly, not least so that we can make sure that you have the correct follow up to get answers to your questions.

Best wishes

Anjali Patel

Patient Experience Manager

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