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"A strong team who work very well together"

About: Crosshouse Hospital / Gynaecology

(as the patient),

I had been experiencing unusual bleeding for some time and was concerned so visited my GP. I was then referred to Cross house hospital Gynecology department.

I was extremely nervous. But the Michelle and the girls working there were absolutely amazing and put me at ease. I never felt embarrassed or uncomfortable. I can honestly say, the treatment I received from the team was the BEST I have ever received. They are clearly a strong team who work very well together and it shows.

Thankfully everything for me worked out well. It was my coil that had been causing me problems and once it was removed and a new one was replaced, my bleeding stopped. So Nurse Michelle's diagnosis was spot on. Keep up the superb work ladies you are doing an amazing job. I can't thank you all enough X

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/06/2018 at 17:20
Published on Care Opinion on 22/06/2018 at 09:17


picture of Eunice Goodwin

Dear My Story 123,

What a glowing report for this team. I will be delighted to pass on your gratitude to the team; I am sure it will make their day.

This 'bleeding' carry on is so stressful and worrying; I am pleased to hear that things are better now.

Thank you for taking time to share your experience,

Best wishes,

Eunice

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