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"Exceptionally poor"

About: The Great Western Hospital / Respiratory medicine

I don’t like leaving poor reviews.

However:

Elderly father nearly knocked off feet by porter and nurse wheeling patient to another ward.

Lung Function Test had to be rearranged because the date was a week later than review.

Lung function test had to happen day of review.

Person who did it was exceptional.

Went around to wait for Doctor.

HCA has attitude problem that we sat in corridor waiting rather than waiting to be called.

However we were told to wait in the corridor.

Doctor over 45 minutes plus another patient in front late.

No explanation was given.

There were 4 other Doctors apparently in that clinic as well.

Nurses seemed frightened to ask Doctors why they were late.

Had to leave as it would be gone 6pm by the time we would have been seen.

Too late for pensioners.

I have a few nice people there but not enough to warrant a good review.

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Responses

Response from The Great Western Hospital 5 years ago
The Great Western Hospital
Submitted on 21/06/2018 at 13:09
Published on nhs.uk at 14:07


Thank you for taking the time to tell us about your experience. We are sorry to hear we did not meet your expectations. We are glad to hear that the Lung Function test was a positive experience, however it is a shame that we then left you feeling frustrated and having to leave before you and your father were seen.

We take concerns seriously and are keen to investigate and take action as appropriate. In order for us to do this, please contact our Patient Advice and Liaison Service by emailing gwh.pals@nhs.net or calling 01793 604031 with full details of your concern.

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