"Very poor and frustrating experience hope we never..."

What I liked

I stayed with my child on the childrens ward overnight after surgery,The overall view was of a very poorly disorganised service,apart from a few staff who were proffesional and seem bothered to offer a high quality caring service.The operation was over 2 hours late because the surgeon was in a meeting,when it's an op on a child who had her last food and water at 11am this is not good enough,the op finally went ahead at 6.30 that evening.Ward was'nt clean even after the cleaner had wandered around at a snails pace pretending to clean.Several staff plodding around texting on their mobiles or sitting around chatting,we were left on our own for long periods of time.When we did ask any questions were made to feel we were getting in the way and got the "it's nothing to do with me" type reply.Play room and teenage room were scruffy tatty toys etc graffiti on some things not very clean.On day of discharge it took 4 hours to get the prescription that was needed,kept being told it will be here in a minute,its on its way from the pharmacy,it wasnt it was still at the pharmacy there tracking system was incorrect.We were given conflicting aftercare instructions by the surgeon and then by a specalist nurse,still dont know which is correct.