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"Excellent Care at GHH Treatment Centre"

About: Good Hope Hospital / General surgery

(as the patient),

I had a minor procedure on my foot at the treatment centre.

The next day I had concerns as I had lost movement and sensation in my toes, and as part of the consent I wasn't advised this would happen.

I called Mr Al-Rawi Secretary who was very helpful and put me through to the treatment centre. A nurse called me back and said Mr Al-Rawi  who I had seen many times in clinic (but didn't do the procedure) would see me at 10am that day. This was great.

I went straight to the centre and a nurse called Val called me in, she was the most polite, compassionate and kind nurse I have EVER come across. She went through every think in detail with me, then Mr Al-Rawi came in and he was excellent also, re-assured me that it should be all ok, but I have his number if any problems and he will be in contact regarding my follow up. Val then went on to re-dress my wound.

I think sometimes we can be all guilty at looking at the bad, I know I have especially when I have had a bad experience, But this was just excellent care from the 1st call I made all the way through and for that I would like to thank Maxine, Val and Mr Al-Rawi.

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Responses

Response from Good Hope Hospital 5 years ago
Good Hope Hospital
Submitted on 22/06/2018 at 14:20
Published on nhs.uk at 15:07


Responded: 22.06.18

Dear Anonymous

Thank you for taking the time to post your comments regarding the care and treatment you have received from Maxine, Val and Mr Al-Rawi at the Good Hope Hospital, Treatment Centre.

I am pleased to read that you felt that your treatment was excellent and it will be my pleasure to ensure your feedback is highlighted to the senior management team.

I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

I do hope you have recovered well following your procedure.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to

us.

Best wishes

M. Campbell

Patient Services

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