This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

I am deeply indebted to all who treated me

Posted By WJTB

"I am deeply indebted to all who treated me"

About: Borders General Hospital / Accident & Emergency Borders General Hospital / General Medicine

(as the patient),

In the early hours of one day in June I was struck down with severe abdominal pains on the left side. My wife brought me in to A&E at about 1am. We were whisked through and processed very swiftly. I was checked over and given an X-Ray quickly and because of concerns about the source of the issue I was admitted to Ward 6 and was in my bed by 2.15am. I was in increasing pain and was administered morphine by two lovely nurses. 

Later that day I was checked out frequently and made comfortable. I was given a CT-contrast scan and was later advised by Dr McCallum that I had suffered pulmonary embolism and 2 other clots were spotted. All was explained clearly to me and how I would be treated in the ward and after discharge.

I was kept in under observation and moved to Ward 4 for one night and allowed to leave.

I am getting much better  but I realise how fortunate I was ,and am, to have been so well managed by everyone at BGH. All nursing staff were helpful and kind as were any other staff member , from the cheery porters to the medics and their pupils. 

Having never been admitted to any hospital in my 64 years I was delighted to find that the reason we admire the NHS so much is because it deals with all comers in a fair and compassionate manner and at all times. I never doubted that this was not the case but it was greatly comforting to find that it offers such a marvellous service.

I am deeply indebted to all who treated me when I most needed it and send my sincere thanks to them. I am very lucky.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Lynn McCallum, Medical Director, NHS Borders 5 years ago
Lynn McCallum
Medical Director,
NHS Borders

Along with the Director of Nursing, we are collectively responsible for the clinical care delivered within NHS Borders.

Submitted on 21/06/2018 at 13:46
Published on Care Opinion at 14:54

picture of Lynn McCallum

Dear WJTB,

Thank you so much for taking the time to tell us of your experience in the Borders General Hospital. It is never pleasant to be unwell enough to come to hospital but I am really delighted that you felt well cared for and very importantly well informed throughout your stay.

Ward 6 (Medical Assessment Unit) is a very busy and demanding environment for both patients and staff but as a team, we endeavour to deliver care to patients to the absolute best of our ability, bearing in mind that most of us live and work in this community along with our families and friends. Having worked in other larger healthcare environments, I would say that one of the BGH's strengths is that we are a team working within and for our local community!

I will certainly forward your lovely feedback to the Acute Medicine team and I know (from a personal point of view!) that your kind words will aid us in continuing to deliver the best standards of care that we possibly can.

Many thanks again,


Lynn
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Edmund Witkowski, Clinical Service Manager, Unscheduled Care, NHS Borders 5 years ago
Edmund Witkowski
Clinical Service Manager, Unscheduled Care,
NHS Borders

Submitted on 21/06/2018 at 14:14
Published on Care Opinion at 14:54

Dear WJTB,

Thank you for getting in touch in this way. Getting to know directly from the patient how they felt about the care they received is helpful and in your case a source of reassurance that our approach has been the right one.

I hope that your need to use our hospital services remains the exception to the norm for you and that you are making a good recovery.

Kind regards.

Ed

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Lynne Boyle, Senior Charge Nurse, Medical admissions ward, Borders General Hospital 5 years ago
Lynne Boyle
Senior Charge Nurse, Medical admissions ward,
Borders General Hospital

Submitted on 22/06/2018 at 12:51
Published on Care Opinion at 13:21

Dear WJTB

Thank you very much for taking the time to tell us about the positive experience that you had whilst a patient in BGH.

It is always our aim to provide a high standard of care and communication in a timely fashion so it is very pleasing to get your feedback through Care Opinion.

All feedback is important as it gives us the opportunity to learn. I will ensure the MAU team are aware of your feedback, which they will greatly appreciate.

Thanks again and I hope that you are recovering well.

Regards

Lynne

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k