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The kindness and compassion shown to my gran

Posted By sculptorsq76

"The kindness and compassion shown to my gran"

About: East Ayrshire Community Hospital / Geriatric Assessment

(as a relative),

The staff at Roseburn Ward at East Ayrshire Community Hospital provided to most amazing care I have ever witnessed in the NHS. The kindness and compassion shown to my gran and all the family will never be forgotten. The standard of clinical care was one of the highest I have seen in my 30years of nursing. You are all a credit to NHS Ayrshire and Arran.  

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 21/06/2018 at 17:24
Published on Care Opinion on 22/06/2018 at 09:18

picture of Eunice Goodwin

Dear sculptorsq76,

What high praise indeed. Thank you so much for sharing this with us. I will make sure this is passed to the team at Roseburn Ward and I am sure they will be delighted to read your kind words.

Best wishes,

Eunice

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