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"Rude and disinterested receptionist"

About: The Armada Family Practice

I'm an expectant mother (first child) and called the GP to let them know and make any appointments I needed to.

When the phone was finally answered, I explained I had found out I was pregnant and before I finished my sentence the receptionist was listing the number of a midwife that I needed to call because it was "nothing to do with us".

I had to ask her to stop and slow down and then grabbed a pen etc.

Had I been pregnant and there had been an issue, or indeed it had not been a wanted pregnancy, that would have been awful, and also incorrect information if I did need to see a doctor (if under 20 weeks and there is a problem your doctor is the person to call, so I'm told).

Very rude, snappy and disinterested.

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Responses

Response from The Armada Family Practice 5 years ago
The Armada Family Practice
Submitted on 27/06/2018 at 07:25
Published on nhs.uk on 28/06/2018 at 03:38


Dear Patient,

I am very sorry you had a disappointing experience when phoning into the surgery.

If you would like to get in touch with me or my colleague, Jo Cox, we would be happy to take some details and investigate your complaint further.

Assuring you of our best intentions at all times.

Julie Welch

Managing Partner

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