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A visit to accident and emergency department

Posted By chole

"A visit to accident and emergency department"

About: Heartlands Hospital / Accident and emergency

(as the patient),

I visited accident and emergency with a serious matter which I do not feel comfortable to talk about. When I got seen by a member of staff she was awfully rude to me and made me feel very awkward and uncomfortable to speak to her. As a patient and as other patients I am giving my trust to the staff to help me and give me advice to help me regarding my health I felt like this was not dealt with properly. Also when I had my CPG check the curtains were not drawn and the door was open the whole time my appointment was on going I am very frustrated about this as this is patient confidentiality.  

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Responses

Response from Heartlands Hospital 5 years ago
Heartlands Hospital

Submitted on 22/06/2018 at 09:16
Published on nhs.uk at 10:05

Responded: 21.06.18

Dear Chole

Thank you for taking the time and trouble to post your experience in our ED at Heartlands Hospital. I am very concerned to read your comments and would like to reassure you that the Trust takes seriously the issues that you have raised.

Could I please ask you to contact me on 0121 424 0808 or email bhs-tr.Complaints-ConcernsandCompliments@nhs.net so that we can I can obtain some more information.

With kind regards

Patient Services

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