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"Very impressed"

About: Salford Royal

I took my 4 year old to a&e, within a minute of booking in we were triaged and the nurse rang to check if she should send her to resus or panda unit, panda unit agreed to take her and immediately gave me a tube of glycogel to administer on the walk round to panda unit. We were seen extremely quickly, and my daughter's condition improved greatly within half an hour of arrival thanks to the quick actions of the triage nurse. Unfortunately we ended up having an over night stay but my little girl couldn't have been better cared for, they were so patient with her despite her fighting them every hour for a blood test for 18 hours solid. They even were happy to help keep my 2 year old happy too when she was getting fractious. One of the staff even went to the shop and bought me a birthday present as it was my 30th birthday and wrapped it in paper which I thought was a really REALLY lovely gesture :) my daughter has now got a referral to several specialists and we are on the road to finding out what is wrong, whereas up until this visit we have been ignored and not helped to understand what was happening

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Responses

Response from Salford Royal 5 years ago
Salford Royal
Submitted on 10/07/2018 at 15:16
Published on nhs.uk at 16:06


We always appreciate feedback on our staff and we're delighted to hear of your positive experience of our service when you brought your daughter in for treatment, and that you were happy with her treatment and care whilst with us, and how they also looked afternoon personally to make the experience positive.

We would be happy to share this with the team, if you could contact our PALS service, we can ensure that your comments reach all who were involved in her care. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you again, and we wish your daughter well with her continued care with the specialist teams.

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