"waiting times and frustration"

I had an incident, an injury to the leg and went to the emergency after being advised by a call to 11. Arrived around 16.00 at the hospital, which was not crowded at the time.

I had a very quick initial assessment with nice doctors and the outcome was to refer me to another department so that I get further assessment. I was instructed to wait until someone comes to give me something to support my leg and take my details, so that the department could call me on Monday to book an appointment.

Here it goes....

I was waiting by myself initially, after 15 minutes more people started coming, being called to proceed and leaving. At about 40 minutes of waiting patiently, I asked the receptionist in the X-ray department to see what is the situation, the only reply that was given was that some people wait 2 hours and someone will call me eventually.

I was waiting 2.30 hours for someone to call my name, asked 2 more times for some info - maybe i didn't hear my name when it was called, maybe i was waiting at the wrong place, maybe there was an emergency and all the doctors were called to surgery, welcome feedback could be to better leave and go home and go to my GP on Monday as it is too congested.... nothing. This created frustration I had to go to the hospital reception crying to ask what was going on, only then to tell me to go to the injuries nurses.

Waited another 20 minutes for a 5 minutes spent with me (the leg support that was kindly given to me was painful to wear.)

Today Monday nobody called to arrange an appointment for my further examination. I called the hospital, they connected me to the appropriate department, nobody was answering. Asked if they can tranfer me to another hospital or practice if they cannot deal with the case.

And again frustration.

There is no need for the stress levels that this experience is creating.

It is better to be honest and say we cannot cater you here go to your GP and he will refer you to the appropriate clinic.

People understand and respect people, it is understandable if you are under-resourced, with many incidents, etc. - it's human.

It is not acceptable though to leave people hanging, not knowing especially what type of care they might need.

It is 4 days after the incident, I still cannot walk and I am in pain, every time I have to deal with RLH a tear is coming from frustration and I have to work like all the other people to make money to pay taxes so that I can come to a hospital and be looked after, which is simple expectations.