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Excellent care in hospital but no follow up on...

Story from nhs.uk

"Excellent care in hospital but no follow up on..."

About: Royal Sussex County Hospital

What I liked

Our son had to undergo 4 operations due to having developed acute compartment syndrome when in Italy. His treatment at Royal Sussex was very good. Staff were accommodating and friendly and we felt he received excellent care over the time he was in orthopaedics.

What could be improved

The follow up has been appalling. Our son has been out of hospital for 7 months now and has not had one follow up appointment to check progress (muscle and blood circulation), this despite the efforts of his GP to refer him back to orthopaedics. His GP advises that he may need to wear a surgical stocking but this must be authorised by the consultant. There appears to be no strategic overview. Please review the mechanisms by which patients are monitored following discharge from hospital.

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Responses

Response from Development Officer, Brighton & Hove LINk 12 years ago
Brighton & Hove LINk

Submitted on 14/10/2011 at 10:09
Published on Care Opinion at 11:19

Sounds like your experiences with the hospital have been very mixed!

As the independent health and adult social care watchdog for the Brighton & Hove, we collect any stories you have about local services. These stories are then logged with us, and if enough people have a similar story we can act on this information, either by challenging services about negative feedback we have received or congratulating them for positive feedback.

If you would like your experiences to be logged with us, just email me the details at community@cvsectorforum.org.uk (you could copy and paste what you have written here if you like), or look at our website www.bhlink.org for more information about what we do.

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Response from Royal Sussex County Hospital 12 years ago
Royal Sussex County Hospital

Submitted on 10/01/2012 at 16:05
Published on nhs.uk on 11/01/2012 at 04:01

Thank you for taking the time to post this comment which has been passed to our orthopaedic team. If you still have any concerns about your son's progress please contact our complaints team on 01273 696955 (ask for the complaints department) or email complaints@bsuh.nhs.uk so they can ensure your concerns are investigated and addressed.

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