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"All the staff deserve to be highly commended"

About: St John's Hospital / General Surgery St John's Hospital / Plastic Surgery & Burns St John's Hospital / Trauma & orthopaedics

(as the patient),

I have recently attended NHS Lothian's St John's Hospital, in Livingston.  

From the first telephone contact with the Orthopaedic Hand Clinic I have been treated with patience, understanding and respect.  I have received first class treatment, Thankyou.

I was initially admitted into the Day Surgery unit for a wrist ligament restructuring operation by Miss Rust and her team.

Subsequently I spent several days under observation in the Day Surgery Ward.

I am not the only patient passing through the Day Surgery Ward, it can be extremely busy at certain times of the day, however I noticed that the hospital staff were equally courteous to all incoming patients.

The food offered to patients is first class quality and obviously freshly prepared and cooked on the premises.  There are plenty of tasty choices on the menu and the Kitchen deserves a Five-star rating on TripAdvisor!!😃

All the staff in Orthopaedic Outpatients, Plastic Surgery Hand Clinic, Day Surgery Ward and Kitchens deserve to be highly commended for their commitment and professionalism.

Thank you for caring so well!

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Responses

Response from Patient Experience Team, NHS Lothian 5 years ago
Submitted on 22/06/2018 at 12:37
Published on Care Opinion at 12:45


Dear tigereh66,

Thank you very much for getting in touch further to attending St. John’s Hospital.

I am pleased that you felt so well cared for throughout this time, and we really appreciate all of your comments; I will ensure these are passed to the management of all of the clinical and facilities areas and shared with the teams involved. I know they will be very pleased to receive your kind words.

I hope you are recovering well from your operation, and thank you again for taking the time to leave us feedback through Care Opinion.

Best wishes,

Pamela

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