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"Out of hours emergency appointment"

About: Clay Cross Hospital

We have just been referred to the Primary care out of hours service with my elderly father who unfortunately became unwell this morning. We were greeted by the nursing staff on arrival and received fantastic care from the staff throughout our visit. The Nurse practitioner who dealt with my father was amazing, very caring and compassionate and professional. She dealt with my parents wonderfully and sent us away reassured and with clear instruction for further health care and appointments required. Apologies I did not get names but thank you very much to the staff at work on 16th June 18 at 4pm you are a credit to your profession.

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Responses

Response from Clay Cross Hospital 5 years ago
Clay Cross Hospital
Submitted on 18/06/2018 at 09:16
Published on nhs.uk at 10:06


Thank you for taking the time to share your fathers experience with the Clay Cross Community Nursing Team.

We are pleased to hear that your father received good quality treatment appropriate to his needs and that he was greeted by caring, compassionate and professional nurses that put him at ease and that they also gave him reassurance about any follow up appointments he may have.

We continually strive to deliver the best possible individual care to our patients and feel privileged that you have taken the time to feed back to us.

I will be sure to pass on your comments to the team.

With many thanks

Chrissy Fairey - Patient Experience Information Officer

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