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Care Opinion

Great hospital but wheelchair access is a problem

Story from nhs.uk

"Great hospital but wheelchair access is a problem"

About: East Surrey Hospital / Cardiology

My elderly mother visits the the cardiologist and dietician regularly and we are very pleased with the staff and the care she receives, however, getting from the car park to the hospital is always a problem. The wheelchair ramp from the car park is always blocked by a car parked in the bay in front of it. This means we have to do a detour to leave at the vehicle exit gate instead. The hatching on this bay is very faint so not sure whether people just don't care or if they're actually not aware that this is not a parking bay. Perhaps repainting this bay would help?

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 5 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 17/06/2018 at 09:54
Published on Care Opinion on 18/06/2018 at 10:39

picture of Ian Mackenzie

Thank you for your positive comments about the hospital, but I’m really sorry to read about the problems you are having in the car park. I will personally review this as soon as possible and we’ll get this sorted out.

Many thanks for for letting us know where we need to make improvements

Best wishes

ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 5 years ago
We are preparing to make a change
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 18/06/2018 at 11:46
Published on Care Opinion at 12:30

picture of Ian Mackenzie

I've now had a chance to review the car park but I cannot immediately see which area you are referring to.

Can you e-mail me on ianmackenzie@nhs.net so that I can make sure that I am understanding your concerns fully

Many thanks

Ian

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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