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"I could not praise the staff any higher!"

About: University Hospital Wishaw / Endoscopy

(as the patient),

I recently had my endoscopy at Wishaw General and I could not praise the staff any higher! From the moment I arrived I was made to feel so comfortable and all staff were so friendly! Any questions I had were answered and they did their upmost to help reduce my anxiety! I had my endoscopy with sedation, so my memory of the procedure is very minimal but the snippets I do remember is the nurse saying comforting things throughout like "you're doing so well" "it's almost done" and that just made me feel that little bit better! Even the tasty hot chocolate and some Bourbon biscuits when I was in recovery was a nice touch! Could not praise the unit and staff any higher! Thankyou for making the already anxious experience a somewhat pleasant one!  

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Responses

Response from Fiona Cowan, Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire, NHS Lanarkshire 5 years ago
Fiona Cowan
Clinical Nurse Manager, Perioperative Services., NHS Lanarkshire,
NHS Lanarkshire
Submitted on 18/06/2018 at 11:49
Published on Care Opinion at 12:31


picture of Fiona Cowan

Dear AnxiousStudent,

Thank you very much for taking time to post on Care Opinion. I am delighted to hear that you were well looked after and the staff make your experience a positive one. The team in Endoscopy and DSU are all fantastic and I am sure they will appreciate your thanks.

I will make sure that they get your feedback.

I trust that you are recovering well at home.

Best Wishes

Fiona

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