"Discuss referral"

I saw a doctor in April 2018. He was supposed to arrange an appointment with a physiotherapist to help me control incontinence. I am due to return for an appointment in July to see how this is progressing, however the referral has not been done , I have rang this doctor's secretary every day this week the phone just rings then disconnects you and you can not leave a message! I am not prepared to sit in this doctor's clinic again for 3 hours only to be told there is no change in my condition so can you cancel my appointment in July.

I read on your website that ' We do what we say we are going to do' well not in this case! This has been a problem for the gynacology department for at least 4 years WHY DOES NO ONE ANSWER THE PHONE? No Surprise that I've been let down again by this department!

You say ' we treat people the way we would like to be treated ' REALLY ? Sorry but not for one second do I believe that, you have proven time and time again that is not true ! When I complain I am told ' IF YOU ARE NOT HAPPY WITH THE SERVICE YOU SHOULD GO PRIVATE!

So sick of the service from the staff in this department.