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Care Opinion

A crisis

Posted By Trying

"A crisis"

About: Claybrook Centre

(as a service user),

I have been suffering in a crisis for a week now. This has caused me to self harm multiple times this week.  A plan was put in place last week.  

A Dr was due to visit me at home this morning, (as I suffer from severe agoraphobia), but they failed to turn up. After communicating with the recovery centre I am under, an appointment has now been made for this afternoon.

I just want to say one thing.  What do the MHS deem as an emergency?  I was told my appointment was cancelled because of an emergency.  I just want to say, how do you think that makes people feel, who have been going through their own emergency for a week.  I think they should seriously think before saying these things. Saying this made me feel even more worthless than I already do.  Thank you West London Mental Health for making me feel even more useless.

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Responses

Response from Jon Luff, Service Manager, West London NHS Trust 5 years ago
Jon Luff
Service Manager,
West London NHS Trust

Submitted on 17/07/2018 at 14:07
Published on Care Opinion at 15:58

Dear Trying

Thank you for your feedback.

I am sorry to hear that you are dissatisfied with your experience under the Treatment and Recovery team.

We value feedback from our service users and try hard to improve services based on this.

We would like the opportunity to discuss your experiences more fully and apologise. I would appreciate it if you could contact Darryl Taylor, the H&F Treatment & Recovery Team manager on: 020 7386 1275

Thank you.

Jon Luff

Service Manager

Recovery Services

WLMHT

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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