This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Problems on the ward"

About: Royal Oldham Hospital / Maternity

(as a service user),

In my experience, there weren't enough staff to maintain the patients, so I think the ward was understaffed.

I think they need to accommodate more for birth partner. There was a lack of control over patients phones on loud speaker, slamming around and having 5/6 people around bed till late keeping baby and parent awake who had just undergone EC section. Most partners had to wonder for 15 mins at night to find a toilet and others ignored this rule. Partners were expected to sleep on plastic chairs however the partners being here to help lighten the load on the NHS staff.

If partners stay I think they should be accommodated correctly with recliner sofa and food as if they didn't you would have to get more staff to help the mums who had been on their own.

Chasing up medication while struggling to walk is terrible as this should be remembered by all staff. I had no pain relief unless asked for by partner. And never gave correct unless partner reminded them. 

Cleaners and maids are absolutely amazing they remind all visitors its a hospital with new born babies sick mums and birth dads however this is overlooked due to them being cleaners. From my experience, I would sooner have a cleaner look after me than some of the midwives here.

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Samantha Whelan, Patient Experience Midwife, Royal Oldham Hospital - Women's and Children's 5 years ago
Samantha Whelan
Patient Experience Midwife,
Royal Oldham Hospital - Women's and Children's
Submitted on 29/06/2018 at 12:51
Published on Care Opinion at 15:55


Thank you for taking the time to share your experience of our maternity service. We are listening to our families and have recently introduced 9-9pm visiting hours for family and friends. We are currently trialling a Birth Companion Charter that contains information about expected behaviours for those who wish to visit 24hrs to read and sign. We welcome your suggestions for how we can improve our service for partners so thank you. I would like to offer apologies for any distress that was caused whilst you were on the ward. It is disappointing to hear that you had to wait for pain medication and had an overall negative experience. I will pass on your thanks to the cleaning team as they will be pleased to hear positive comments. I am more than happy to discuss any of your concerns further please email me at the address below so that I can look into your concerns further

Once again thank you

Samantha.whelan@pat.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k