"Disjointed, confusing, perplexing process"

We took my daughter to MIIU last summer, saw a GP and received an excellent service.

This evening we have taken my daughter again to MIIU but sadly have had a very disjointed, confusing and frustrating experience.

The staff were courteous.

We presented at reception and asked to see a GP. We were told this was not possible as it was a nurse led service. When I explained we have seen a GP previously, we were informed that the GP only saw babies ( daughter- 17 yrs). We were informed that as it was 7.30pm , the only service available was a nurse triage service and we may have to come back tomorrow. The nurse checked my daughter’s temperature and blood pressure and informed us that she was safe to wait. He did not examine her as he said his brief was only to establish if she was safe.

He then said if we wanted any further help, our next option was to go back to the reception area, phone 101 and ask to see a GP. He explained that the GP service we would be requesting operates out of the same building but the two services are completely separate and do not work together. We would then be seen by a GP.

In view of us having requested to see a GP when we arrived, this seemed to be a perplexing process and a waste of resources - a nurse seeing us who could not do anything to resolve the medical issue my daughter had.

It would be more helpful and maybe a more efficient use of resources if the two services operating out of the same building had a more joined up approach. It would have been helpful if we had been informed at reception when we arrived that we may have to phone 101.

Sadly a frustrating experience for us and I suspect also frustrating for the staff.