This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

An anxious time waiting on a diagnosis.

Posted By L8118

"An anxious time waiting on a diagnosis."

About: Crosshouse Hospital / Ear, Nose & Throat

(as a parent/guardian),

This is my Son's story about the care he is receiving at ENT University Hospital Crosshouse.

I took my 9 year old Son to my GP in late 2017 with a large lump in the front of his neck.

After a course of Antibiotics the lump had not disappeared, so he was referred to ENT as Doctor was unsure as to what it was.

We are now in June 2018 and still without a concrete diagnosis. Consultants believe it is one of two types of benign cyst, but as of today, we are still waiting on results of an MRI Scan.

A blood test was only taken in May. Which, to me, is unacceptable, as it is a child's health that is being dealt with.

Communication from the department is poor. We have never been informed of test results and had to put on  appointments at GP's surgery to find out, which is very wasteful of resources.

All in all, I believe my Son has been let down by his care. As you can imagine this has been an anxious time waiting on a diagnosis.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 20/06/2018 at 15:33
Published on Care Opinion at 18:30

picture of Eunice Goodwin

Dear L8118,

I am so sorry you believe that we have let you down and not given your son the care he should have received. I passed your post to the Clinical Director for this service and he is keen to look into this. May I ask you to email on Eunice.goodwin@aapct.scot.nhs.uk and we can look into this for you?

Best wishes,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 23/01/2019 at 17:39
Published on Care Opinion at 20:23

picture of Eunice Goodwin

Dear L8118,

Thank you for contacting me. Clearly a lot has been going on with you both, hence your contact this week. I hope you agree that your contact was both fruitful and worthwhile.

You now understand where we are at and why. I am delighted that we have a definitive plan. All the best for the next part,

Best wishes to you both,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 13/03/2019 at 14:16
Published on Care Opinion at 16:04

picture of Eunice Goodwin

Dear L8118,

Thank you for being in touch and updating me about your son's progress. It was very much appreciated and I am glad he had such a good experience. I will pass your kind comments on to the teams. You will be glad that is over, onwards and upwards now,

Best wishes to you both,

Eunice

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k