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Awful attitude from reception staff

Story from nhs.uk

"Awful attitude from reception staff"

About: Wibsey & Queensbury Med P

Never any appointments when you do finally get through. Reception staff rude. Tell you to book online then in same sentence tell you they don't release slots until day before but don't release future appointments as not sure of rota and staff sickness!!!!!

Doctors I have seen however have been lovely. Background staff spoil this by their rudeness and incompetence.

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Responses

Response from Wibsey & Queensbury Med P 5 years ago
Wibsey & Queensbury Med P

Submitted on 14/06/2018 at 10:16
Published on nhs.uk at 12:05

Thank you for taking the time to feedback. Unfortunately by choosing this method to let us know your feedback, there is no way to identify any patients concerned, to help us look into understanding your issues. It is difficult to respond as fully as I would wish without any further information.

I would like to discuss your comments directly as staff attitude is important to the practice, any negative comments are taken seriously and discussed with the full team or where appropriate individual staff members.

If you would contact me at Wibsey Medical Centre 01274 677198 so we can discuss the issues in more depth.

Kind regards

Nicola Costello

Practice Manager

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