"Poor practice"

at cornerways medical centre it is impossible to get an appointment over the last 3 months I have tried to get an appointment for myself explaining to receptionist that I have had D.V,T twice in the past and believed I had another one only to be told that there was no appointments available then I was told to ring 111 or if I really needed to,to go the walk in and yes I did have a blood clot.The next time was to make an appointment for my partner as he had had a sore throat for about 5weeks he was offered a phone consultation after I told the receptionist that it was not good enough she gave him an appointment for that day the doctor told him if his symptoms did not go away to go back in a week the week past he still had a bad throat can I get an appointment NO