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"terrible service as usual"

About: The Royal London Hospital

Waited ages in the phone queue.

I called to speak to someone in the Musculoskeletal team for referral appointment check.

Barts - 0208 223 8868 - was only able to leave a voicemail - 12-6-2018 @ 1520

I called 0208 223 8859 – it was ringing for about 2 minutes no response.

Prior to this I waited 17 minutes with the phone ringing but no answer when I called 0207 377 7000 and was put through to Musculoskeletal team

This is typical of the poor service I receive.

Ridiculous that I can't even speak to someone - tons of people want jobs.

Just employ more people.

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Responses

Response from The Royal London Hospital 5 years ago
The Royal London Hospital
Submitted on 14/06/2018 at 15:56
Published on nhs.uk at 17:06


Thank you for taking time to contact us with your feedback. We are sorry to learn of your experiences. We have passed on your comments to the Service

Manager for Therapies for service improvement.

Kind regards

Faith

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