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Office manager

Story from nhs.uk

"Office manager"

About: Bucklands End Lane Surgery

I needed a back up letter of dr for my benefits I was told by my dr that the office manager does this God only knows why as she does not no me only what's input on computer anyway she asked me if it was for housing and I made it clear so I thought it was for my benefits she rushed a letter that I was glad I opened st the surgery stating letter for housing my medications and only part of my health records which makes me think that my records are not updated if they are up to date why did she not put my fibromyalgia and DDD and spondilitis changes in my c3-7 which are my main complaints I am now waiting for her to redo the letter somethings not right at this surgery it always makes me feel like I'm a problem and I get anxious every time I come out of there maybe I'm just a pay check

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Responses

Response from Bucklands End Lane Surgery 5 years ago
Bucklands End Lane Surgery

Submitted on 13/06/2018 at 17:10
Published on nhs.uk at 18:06

Bucklands End Lane Surgery's first priority is to our patients who require treatment.

Under the NHS we are not obliged to provide information for patients, at their personal request, who are claiming benefits as this is considered private work.

We however do our best to help patients in need.

All medical information is taken from patient records and therefore is a true account of any problems they have.

This particular letter was not rushed but provided whilst this patient was in the practice having a consultation at her request.

To to assist this patient the letter was updated on the same day and is still in the practice waiting to be collected.

It is very disappointing when staff at the practice do their upmost to help patients with requests outside of their responsibility only then to receive negative comments

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