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Appointment

Story from nhs.uk

"Appointment"

About: Royal Stoke University Hospital / Maternity care

I have never known how hard it is to try and re-arrange an appointment, been on the phone for over 45 minutes being passed to department after department without being given another appointment. In the end I have decided to leave the appointment because you can't get through to anyone that is willing to help re-arrange an appointment. First Pregnancy and won't be choosing this hospital again for treatment or anything. Very Dissatisfied.

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Responses

Response from Royal Stoke University Hospital 5 years ago
Royal Stoke University Hospital

Submitted on 18/06/2018 at 14:17
Published on nhs.uk at 15:06

I am sincerely sorry to read your comments around trying to rearrange your appointment. I will ensure your feedback is shared with the Maternity Services team for their information. In the meantime, if you still require any assistance, I would be very grateful if you would contact our Patient Advice and Liaison Service (PALS) on 01782 676450 who will be very happy to help.

With best wishes

Rebecca Pilling, Quality Improvement Facilitator: Patient Experience.

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