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"My sails are set"

About: Westover Surgery

i have never required the surgery much before but recently due to horrendous circumstances at work i have needed them - my calls have been answered - i like knowing where i am in the queue, the receptionists have been warm, friendly and accommodating - polite, helpful and willing to go that extra mile with help, advice and smiles.

I have been able to see my doctor on each day I have needed too - he has also been warm, friendly and extremely helpful.

He listened without judgement, advised me of the best way forward and has been accessible if i needed him.

He has shown me compassion and a positive way to look forward, which has been paramount in my recovery.

He has offered good sound professional advice and guidance.

I have never felt rushed or a bother and have left feeling better each time.

This has all happened without medication.

I could not have reached this point without him and i thank him immensely for his care, support, concern and unfathomable belief that I would get better.

I am still uncertain at times but he has reassured me he is there if I need him and I am so positive that there is light at the end of the tunnel, today - tomorrow - life is going to be a good day.

My sails are set ...... feeling more free and he said I had my spark back .....

- simply Thank you for caring and just being you.

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Responses

Response from Westover Surgery 5 years ago
Westover Surgery
Submitted on 13/06/2018 at 16:57
Published on nhs.uk at 18:06


I'm so pleased for you, and glad that the best efforts - and we do try our best - of the Westover Team are appreciated. While we may not get things right all the time I'm delighted that we have done so in your case.

Thank you.

Dr Richard Williams

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