"Very Very Bad Experience"

I went to RLH last week and my experience was very bad. I was 28 weeks pregnant then and was suffering from severe pelvic pain since more than a 2 week, but it was worse past 3 days. I called 111 they advised me to go for maternity triage as it could ne Pulmonary Embolism as it was continuous pain. I went there, staff told me to wait and I had to wait for more 1.5 hrs. with that pain. I understand that because it was shift change time as I went around 6 pm but there were midwifes who were only sitting and chatting I don’t understand why they didn’t came to me earlier. They were doing their work very slow although hardly there were only 3 patients, but it took them more than 1.5 hrs. to come to me.

Finally, one student midwife came to me and taken my BP and listed baby heartbeat and said everything is normal but regarding pain my senior will see you. It took another half an hour for senior to come to me (Who were chatting with her friend in the reception area).I am ok with the wait but the most shocking thing was ,she came to me even she didn’t ask me about the complain nothing she just came and say you need to refer to physio and you have to go to your GPI told her at least examine me once as when I called to 111 they told me we can only refer to physio after examine you once for any swelling ,embolism etc. But staff in Royal London did not bother even to do any kind of physical examinations once. Very bad service.

Now I am very scared about my decision too have my baby there. I don’t know how they treat people who come to them during labour.

Please improve your service your reputation is very bad.