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"Long wait but fantastic service"

Arrived at MIU at approx 9.50 on the 12.6.18. Receptionist was very polite and explained it would be approx 2 hour wait. I have never seen it so busy, it is obvious that the NHS is complete overstretched and struggling.

Considering this the staff were very efficient and you could see they work very hard to try and get as many people seen as possible. My daughter was seen, had an x-ray and was out in 3 1/2 hours. Under the circumstances I think that was very good.

Many thanks keep

Up the good work you are very much appreciated.

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Responses

Response from Royal Victoria Hospital Folkestone 5 years ago
Royal Victoria Hospital Folkestone
Submitted on 18/06/2018 at 09:46
Published on nhs.uk at 10:05


Hello

Many thanks for your kind comments about your recent experience of Folkestone Minor Injuries Unit with your daughter. We are pleased your daughter received all the care she needed despite the fact that the unit was so busy. We will pass your gratitude onto the hard working team there.

Best wishes

Patient Advice and Liaison Service (PALS)

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807 Email: kentchft.PALS@nhs.net Website: www.kentcht.nhs.uk

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