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"Rushed consultations"

About: Robert Jones & Agnes Hunt Orthopaedic Hospital / Trauma and orthopaedics

(as a service user),

I have attended serveral times over the last few years to see a specialist.

The first few times without issue but the last few consultations I have felt rushed and like concerns I have are not listened too or taken seriously. I have felt I am an inconvenience more than anything else. Although I have had numerous consultations over a relatively short period of time I would be surprised if my surgeon even remembers my name.

I realise they are pressured and have many patients to deal with, however each person is an important individual and should be treated as one. I am not a patient number but am treated as one.


Response from Kayleigh Aris, Clinical Governance Admin Assistant, Robert Jones and Agnes Hunt Orthopaedic and District Hospital NHS Trust

Good afternoon Anonymous 123

Thank you for taking the time to provide us with feedback regarding your recent experience at The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust.

I am very sorry to hear of the treatment you have received from the Trust, however If you do wish to discuss your concerns further, please feel free to contact the PALS Department on 01691 404687.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful