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"Absolutely dreadful staff"

About: City Hospital / Maternity care

A member if my family was called in to apparently be induced. 24 hours later she was still in the same position. Absolutely nothing was done. A member of staff was the most rude and helpful nurse i have ever come across. She was using words like 'what!). God save the nhs with staff like her. I would recommend for everyone to give birth on the street than to go to City (wouldn't even call it a hospital). I am absolutely disgusted in this service. Access to the health care? That's a joke!

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Responses

Response from City Hospital 4 years ago
City Hospital
Submitted on 18/09/2019 at 15:52
Published on nhs.uk at 17:06


I am very sorry to hear about you and your family’s experience. Our maternity service at City Hospital is well-known for providing high standards of care so I am particularly disappointed to hear about your concerns. If you and your relative are able, please contact our complaints team at swbh.complaints@nhs.net with the details of your case so that we can look into this further and address your concerns. With kind regards, Toby Lewis, Chief Executive.

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