"Inappropriate Staff"

My uncle had been admitted to hospital after taking unwell and coming in by ambulance. He had cancer and was very sick. My father and myself were unable to come to the ward and my uncles friend was there to support him. She told us that the ward was very noisy and she worried that it would upset my uncle more who was confused. She tell us stories of nurses shouting at each other up the ward “are you using this machine” “who’s got the keys” “I need a bed for so and so”. Something I’m sure if you are unwell is far from calming.   She explained that she had asked if he could go into a side ward and was quickly and rather rudely informed by a senior member of staff that side wards are for people who are dying or infected. She did not complain about their abrupt manner at the time but several weeks on she is still fairly upset about how she was spoken to and I said I would share her thoughts. I understand that side wards are few and far between but a) my uncle WAS dying. Maybe not that day but he was. B) there is a way to speak to a concerned friend or relative and I do not think that was the right way, especially from a senior member of staff. I did not want to officially complain to the hospital complaints team as maybe that staff member was having a bad day, but I felt it was important to feed this back to the ward. Other staff whilst they weren’t rude or abrupt were not exactly forthcoming or overly friendly. A stark contrast to the ward he moved on to. Some food for thought perhaps that if a senior member of staff doesn’t appropriately interact with relatives then the other staff follow suit? I thank those who did try their hardest to make him comfortable. For that we are thankful.