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"A&E"

About: North Manchester General Hospital / Accident and emergency

Attended with severe abdominal and chest pain and vomiting blood. Took 1hr 15 to be seen by triage, at this point I was considering going to a different hospital. Finally was able to have an ecg and blood test done with a cannula put in. Saw a doctor who referred for X-Ray, which I had to take a wheelchair as I could barely walk. Once the tests had come back, the doctor then dismissed my case saying it was probably only a chest infection and let me go with some painkillers, not even looking into why I had been vomiting blood. As I arrived home and took my coat off, I realised that nobody had come to take my cannula out so had to remove it myself.

I have not been back since as the care I receive from other hospitals is so much better. There is a lot that could be improved here.

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Responses

Response from North Manchester General Hospital 5 years ago
North Manchester General Hospital
Submitted on 19/07/2018 at 13:47
Published on nhs.uk at 14:06


Thank you for taking the time to share your comments.

I was sorry to learn of your unsatisfactory experience within our Accident and emergency department.

I hope I can assure you that the Trust strives to provide patients with excellent care and experience, so I am disappointed that we had not achieved it for you on this occasion.

Please accept my apology for the distress this may have caused you.

Should you remain dissatisfied and wish to discuss your experience further, please contact the Patient Advice and Liaison Service (PALS) at your earliest opportunity on telephone 0161 604 5897, or email pals@pat.nhs.uk quoting that you have been advised to do so via NHS Choices, and they will do their best to address your concerns.

Regards,

Head of Patient Experience

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