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"Grateful to Crosshouse pharmacy services"

About: Crosshouse Hospital

(as a parent/guardian),

My son who has Aspergers Syndrome and mental health issues is on oral risperidone, his medication leaked in his bag on Sunday, if he misses a dose of medicine his mood can change considerably. It is normally a special order prescription, I rang my local pharmacy who had none in stock.

I then phoned the pharmacy at Crosshouse Hospital and spoke to a very helpful pharmacist, Ailsa, she phoned round a number of community pharmacies and found one which had it in stock, making sure that I knew exactly where it was. I can't express strongly enough how grateful both my son and myself for this excellent service.

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Responses

Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 5 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 18/06/2018 at 17:12
Published on Care Opinion on 19/06/2018 at 12:14


picture of Eunice Goodwin

Dear aspmom,

Thank you so much for taking time to share this story. I have passed your gratitude to Ailsa and the Lead Pharmacist. It is good to know that help is there when you need it and I am sure Ailsa was glad she was able to help you both.

Best wishes,

Eunice

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