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Excellent Service in Childrens A&E

Story from nhs.uk

"Excellent Service in Childrens A&E"

About: Royal Blackburn Hospital / Accident and emergency

I took my child to the A&E dept on Sunday 10th June 2018. he has hurt his elbow. the triage Nurse was brilliant. My child has some SEN and health issues and she asked him questions using visual methods which he was able to relate well to. He was sent for an xray and the xray staff dealt with him in less than 5 minutes.. We saw a lovely DR who was also very good with my child and he explained what was wrong with his elbow . we were in the hospital for almost 4 hours as it was exceptionally busy. My son was dealt with during that time with kindness and respect. Thank you so much. I have tried to ring a relevant department to express our comments about the excellent service that we received but i have been unable to get through to anyone to compliment the fantastic service we received last night.

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Responses

Response from Royal Blackburn Hospital 5 years ago
Royal Blackburn Hospital

Submitted on 11/06/2018 at 16:54
Published on nhs.uk at 17:06

Thank you for taking the time to tell us about your visit to the Emergency Department at Royal Blackburn Teaching Hospital on 10th June with your son who had hurt his elbow.

It is lovely to receive such positive feedback about your visit and the care your son received from the staff who treated him and we are delighted to pass your comments on to the staff.

They will very much appreciate your feedback as they always strive to deliver safe, personal & effective care.

If you would like to provide us with further information about your visit then we would really value this so that we can try to make it like this for every patient using our services. You can either contact me (Melissa Almond) on 01254 734087 or by email at patientexperience@elht.nhs.uk

Thank you again for commenting and best wishes.

Melissa Almond

Senior Patient Experience Facilitator

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