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"They helped me massively"

About: University Hospital Wishaw / Maternity Care (Wards 21-24)

(as a service user),

All care from the moment I phoned to seek advice on reduced movement through to discharge was of a high standard. Couple of minor blips, but no reflection on staff.

I was taken to theatre for forceps and potential c-section and despite feeling exceptionally anxious, all staff were very relaxing. My husband was kept fully informed. I want to highlight two staff in particular -a gentleman working in the theatre, Robert, who was amazing at keeping me relaxed and managed to bring myself and husband down to feeling that everything was under control. The anaesthetist as well who inserted the spinal block was exceptional too. Clear, concise and ensured that I was aware of what to expect 

These two gentlemen helped me massively and deserve to be recognised for it. I am afraid due to the situation I never managed to thank them properly. It is down to these and their fellow members of staff I now have a beautiful baby girl who was born in November.

The only downside to the care was the wait for discharge. We were ready to leave from 12pm but had to wait til 5pm, however I am fully aware this is no reflection in staff, but more the staffing levels. 

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Responses

Response from Amanda Kennett, Senior Midwife for Inpatients, University Hospital Wishaw, NHS Lanarkshire 5 years ago
Amanda Kennett
Senior Midwife for Inpatients, University Hospital Wishaw,
NHS Lanarkshire
Submitted on 11/06/2018 at 12:59
Published on Care Opinion on 12/06/2018 at 07:00


picture of Amanda Kennett

Dear jenniferm1985

Thank you so much for your positive comments about the delivery of your daughter at University Hospital Wishaw. The staff will be really pleased to know that they helped you have a good experience when you gave birth.

I will ensure that your comments are passed onto the staff, I know they will appreciate this. I hope you are having a wonderful time with your daughter and thank you again for taking the time to write on Care Opinion.

Regards

Amanda

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