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"Bad communication"

About: Medway Maritime Hospital / Accident and emergency

Was taken by ambulance to a&e on Wednesday , we got there almost midnight. I was in pain , being sick and very drowsy. A nurse first came n asked about the severity of the pain no further questions of any other symptoms I might be having at that time. after another nurse came and asked me to come with her to a nearby room and I had to tell her I can’t walk so she pushed me (I was in a wheelchair). considering I was in a wheelchair she could have anticipated there might be a problem with my mobility or she could have asked me and would have known how drowsy I was before asking me to walk. After she was done examining me, next I was being wheeled by this lovely gentleman out of a&e to a different part of the hospital which is something similar to an out of ours gp service. I was feeling very sick, throwing up and very drowsy that I found it soo difficult whilst sitting in the wheelchair waiting to be seen. It took nearly 6hours before I was eventually seen by a doctor . The ambulance staff and the doctor I saw were all brilliant. The communication with the first point of contact was really bad, if there had been proper communication I believe some of my symptoms will not have escalated.

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 5 years ago
Submitted on 11/06/2018 at 09:45
Published on Care Opinion at 16:28


Thank you for your feedback. We can see that you have posted your comment anonymously but if you would like to share more about your poor experience please contact our PALS Team (patient advice and liaison service) and they will be able to assist you. 01634 825004 or medwayft.pals@nhs.net.

We hope you are now on you way to recovering from you episode of ill health.

Kindest regards

The Patient Experience Team

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