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Terribly unhelpful and rude receptionist staff

Story from nhs.uk

"Terribly unhelpful and rude receptionist staff"

About: Guy's Hospital / Urgent care centre

Receptionist staff were rude and extremely unhelpful. Highly recommend staff to re-train on Trust Values.

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Responses

Response from Guy's Hospital 5 years ago
Guy's Hospital

Submitted on 08/07/2018 at 10:09
Published on nhs.uk at 11:05

Thank you for your feedback. We are sorry to hear the Receptionist at the Urgent Care Centre was rude and unhelpful and we would like to apologise for this. We will share these comments with the service manager for the centre who take customer service very seriously and will speak with and offer additional training to the staff.

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