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About: Sunderland Royal Hospital / Accident and emergency

Disgusted in the way a junior dr has just spoken to my mum reguarding pain relief on going home he basicly said you can purchase paracetamol over counter and wont perscribse anything stronger as his house mates have taken ketomine and is addicted what the hell does this have to do reguarding pain relief for my mam nd said she mustnt ne in amy pain if she can use her phone to arrange transport for her youngest daughter home junior gp and his excuss was hes an hour away from hometime he needs a drink nd his on call surgeon wont help him !!!! Discharged at 9.05

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Responses

Response from South Tyneside and Sunderland NHS Foundation Trust 5 years ago
South Tyneside and Sunderland NHS Foundation Trust
Submitted on 22/06/2018 at 13:02
Published on Care Opinion at 13:30


I am really to sorry that you are unhappy with the care your mum received whilst in our ED department. We would like to have the opportunity to look into this further for you and see if there is any learning that we can take from this situation. Please can you contact us on the following details:

Help and Advice Service

B Floor

Sunderland Royal Hospital

Kayll Road

Sunderland SR4 7TP

Email: Helpandadvice@chsft.nhs.uk
Telephone: 0191 569 9855 or Freephone 08005876513

Opening times: Monday-Friday 8:30am - 5pm

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