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"Amazing Treatment"

About: Queen Elizabeth Hospital Birmingham

I have been under the care of Urology for a number of years, I have been under the care of three different consultants to date

The first being a lovely, informative Doctor who listened and genuinely wanted to help with my symptoms.

More recently I began to see a different consultant who had no time or manners and told me I make my own luck in life. He proceeded to tell me there was no further help to be given.

I then saw a different consultant who again was happy in his job and this was reflected in his conversation and what could be done to help me.

Recently,

I have seen the SNS Nurse who is a brilliant at her job and makes you feel relaxed in her company

I have also stayed in the East Block Day Ward for a procedure and the consultant and his team are truly wonderful. The care I received was second to none and I could not of expected or wanted any different

From the Nurses to the Theatre staff - Everyone was effective in communication and care

Thank you!

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Responses

Response from Queen Elizabeth Hospital Birmingham 5 years ago
Queen Elizabeth Hospital Birmingham
Submitted on 06/07/2018 at 15:22
Published on nhs.uk at 16:06


Thank you for your 5 star rating of the Queen Elizabeth Hospital Birmingham. We are delighted to hear about the excellent care and treatment you have received at both the Urology Department and East Block Day Unit. Your kind words have been forwarded to senior staff responsible for these departments to share with their team members. Feedback like this is greatly valued as staff love to hear they have made such a positive difference. We also note your comments relating to one of the consultants seen and are sorry that you had a poor experience on that visit. If you would like to provide any further feedback about your experience please visit the hospital webpage www.uhb.nhs.uk/yourviews

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