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"Questioning the service that is offered here!"

About: Southend Hospital / Ophthalmology

I have glaucoma, I also had to have a cataract operation which was paid for privately. I visit Southend Eye Hospital every 6 months to check on my eyes because of the glaucoma, I had mentioned to them that my sight was blurred and it was causing a disturbance in my vision. Basically I was ignored, I went to visit my optician and was told that a hazy membrane had formed behind the lens on both my eyes [my left eye which has poor sight was the worst] - I was referred back to the eye unit for YAG Capsulotomy on my poor eye and they have refused to do my good eye [basically until it has deteriorated] I have been told to go back to my optician.

My good eye is the one that I have relied on all my life, i also question why didn’t the eye unit refer me for YAG Capsulotomy [as they could already see on one of my visits that it had formed in both my eyes]. Both disappointed and dismayed at the poor service being given.

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Responses

Response from Southend Hospital 5 years ago
Southend Hospital
Submitted on 07/08/2018 at 15:55
Published on nhs.uk at 16:06


Dear Sir or Madam,

Thank you for your post and we are extremely sorry to hear of the issues you have had during your appointments. Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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