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The staff were supportive and considerate throughout

Posted By JK100

"The staff were supportive and considerate throughout"

About: Solihull Hospital / Older people's healthcare

(as a relative),

My father was brought to Solihull Hospital following assessment by a paramedic and later by an on-call GP. He was seen in the medical assessment unit and admitted to ward 20B on Saturday night with pneumonia and having fallen.

The care he received was excellent - and he spoke very highly of the kind, cheerful and professional attitudes of all the staff he met, his discharge was arranged with care for his personal circumstances and he received a copy of his discharge letter.

He had been very anxious at the thought of being admitted, but the staff were supportive and considerate throughout. He was encouraged to get up and dressed every day and to keep as active as possible.

The only thing he mentioned that could have been better was that the food he ordered wasn't always the food that he was served!  He did, however, say that the quality of the food was very good, much better than he had expected.

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Responses

Response from Solihull Hospital 5 years ago
Solihull Hospital

Submitted on 18/06/2018 at 15:30
Published on nhs.uk at 16:06

Responded: 18.06.18

Dear JK100

It is lovely to read that MAU and ward 20B was able to reassure you during your fathers stay on the ward and that all the staff were professional and the care excellent.

I appreciate that being an inpatient can be a very worrying and anxious time; however I am pleased that it was made easier by the dedication and the professionalism of the staff.

Thank you for taking the time to post your comments regarding the care and treatment you have received by the team at Solihull Hospital.

I am pleased to read that you felt that your fathers treatment was considerate throughout and it will be my pleasure to ensure your feedback is highlighted to the senior management team.

I will ask that your posting is shared with the staff, as I am sure they will be absolutely delighted to read your positive comments.

I do hope your father has recovered well following his treatment.

Once again thank you for taking the time to provide your comments, as all patient feedback is very important to us.

Best wishes

M. Campbell

Patient Services

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