"Good treatment but waiting times and mix ups were..."
About: Russells Hall Hospital Russells Hall Hospital Dudley DY1 2HQ
Posted via nhs.uk
What I liked
I would like to thank the staff for helping my father who sadly lost his battle with lung cancer in August.
What could be improved
My father was a patient with the georgina ward, every single appointment with his doctor we attended they were running at least an hour later every single time.
My dad had radiotherapy at New Cross hospital and so on the first day he was due treatment took a NHS ambulance there and waited to hours to be told his doctor had not filled in the forms and so he could not have the treatment on that day. When he asked if the doctor could fill it in he was told it was 'his day off.' If he hasn't done his job properly then frankly I don't care if it's his day off.. he should come and fill the forms in, his incompetence meant my seriously ill father had to use a lot of energy for basically nothing, with no apology recieved.