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Reception

Story from nhs.uk

"Reception"

About: Southend Hospital / Clinical haematology

6th June 2018 11-41 am.

I have tried to contact someone in Endoscopy from 10 am this morning. The phone rings continually but does not get answered. Normally i am full of praise for The Hospital and all its staff, but i do think this is a very poor show, for a very important part of the hospital, and has knocked the Hospital Quite a lot.

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Responses

Response from Southend Hospital 5 years ago
Southend Hospital

Submitted on 07/08/2018 at 15:59
Published on nhs.uk at 17:06

Thank you for your post and we are extremely sorry to hear of the issues you have had trying to contact Endoscopy.

Unfortunately without personal, identifiable information we are unable to look at individual cases via this site but we suggest you contact our PALS team who you can discuss this with and they can advise on your next steps.

pals@southend.nhs.uk or call 01702 385333 Monday - Friday 8:30am – 4:30pm.

Wishing you well for the future.

Regards

Patient Experience Team

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