This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Wonderful, competent, friendly staff.

Story from nhs.uk

"Wonderful, competent, friendly staff."

About: Manchester Royal Infirmary / Accident and emergency

Following a fall, I was concerned about my arm and shoulder.

X-Rays revealed a substantial dislocation and a minor fracture, which explained the discomfort I had endured during the previous two days.

A fantastic Doctor (I won't name him, yet he was magnificent) somehow managed to gradually manipulate the ball back into it's socket with minimal pain, surprising gentleness and constant reassurance.

He explained everything that was going to happen, explained the next steps should the procedure not work as intended, and simply kept on talking in a calm manner throughout the joint manipulation.

Every single member of staff I encountered made a strong impression on me - their dedication, professionalism, friendliness and efficiency went well above and beyond any call of duty.

I am very, very grateful, although I'm typing this with one hand and expect to be in a sling for a while yet.

Thank you.

More about:
nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Manchester Royal Infirmary 5 years ago
Manchester Royal Infirmary

Submitted on 07/06/2018 at 09:42
Published on nhs.uk at 10:05

Thank you for your positive comments posted on the NHS Choices website regarding the care and treatment you received from the A&E Department of the Manchester Royal Infirmary. It was very kind of you to take the time to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. We were pleased to read that you felt that the staff were wonderful, competent, and friendly. We were also pleased to read that you were seen by a doctor who during your treatment reassured you every step of the way. It is also very nice to read that all the staff made a positive impression with respect to their dedication, professionalism, friendliness and efficiency that went well above their call of duty. We can assure you that we have passed on your thoughts to the Matron for the A&E Department so that your feedback can be shared with wider team.

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k