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Superb staff

Story from nhs.uk

"Superb staff"

About: Northumbria Specialist Emergency Care Hospital

My mother had a fall three weeks ago and had not made any recovery ...the pain was terrible, she wasn't eating and had more or less given up.

Immediately on arriving in a&e today, she received outstanding care by all the staff, was treated with respect and dignity, and made as comfortable as possible. The doctor was particularly caring and she diagnosed the main problems immediately.

I cannot praise the staff at this hospital enough... THANK YOU!

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Responses

Response from Northumbria Specialist Emergency Care Hospital 5 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 07/06/2018 at 14:26
Published on nhs.uk at 15:06

Dear Sir/madam,

I am sorry to hear about your mothers fall and the impact this had on her. This must have been such an upsetting time for you and your family.

It will mean a lot to our teams to be able to hear about the influence they have on patients’ care. I will share your review with the team in our emergency department but to ensure it reaches the doctor you mention please continue to work with us. It would be wonderful if you could recall the members of staff who stood out for you so we can thank them personally, our email address is patient.experience@nhct.nhs.uk. This will allow us to find the names of the key staff involved in caring for your mother.

Looking forward to hearing from you.

Take care,

Jan

Jan Hutchinson - Service Improvement Lead

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